Cathay Pacific assures customers flight services will operate normally during the Chinese New Year travel peak
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Cathay Group Chief Executive Officer Ronald Lam said: “We have taken measures to ensure Cathay Pacific’s flights will operate normally for the coming Chinese New Year travel peak. Hong Kong people travelling out and visitors coming to Hong Kong can be reassured that their travel will go ahead as planned.”
In order to achieve this, Cathay Pacific has reviewed its flight schedule and increased pilot standby levels to enhance the resilience of its operation. In addition, it has consolidated on average six flight pairs per day for the rest of January and February, focusing on routes with multiple daily frequencies where possible. Affected passengers will be contacted individually and will be offered protection to the closest available flights, or a refund.
Cathay Pacific’s operations were stretched over the Christmas travel peak and regrettably, this led to operational disruption including a small number of cancellations. The airline has learned from this experience and, in addition to the short-term measures described, will make the necessary changes to ensure future operational stability. As we continue to rebuild, Cathay Pacific is committed to providing customers with more flight choices in a measured and reliable manner.
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